Shipping Policy:
We will be happy to ship UPS Ground to any location within the Continental U.S.
However, we would not be able to ship to P.O. Boxes.
Our rates are as follows:
8 x 10 and Smaller (3 x 5 & 5 x 7)- $12.50
9 x 12 - $14.25
11 x 14 - $16.00
12 x 16 - $17.50
16 x 20 - $19.95
18 x 24 - $21.75
20 x 24 - $23.00
Return Policy:
Very few customers return products to us, however, we want you to be satisfied with your purchase from PhoenixTreeStudio.com. If, for any reason, we do not meet your expectations, we will gladly refund your purchase, less shipping charges*. The returns procedure is as follows:
- Contact us within 5 days of receiving your order for return instructions indicating the reason for the return
- All items must be returned, undamaged*, within 14 days of purchase in the original shipping container. We are not able to reimburse you for return shipping charges*.
- We will process a refund of your purchase, less shipping charges*, within 5 business days from the date the item is returned.
